Appliance support for letting agents across Kent

Keep appliance jobs moving without chasing.

PrimeFix Trade gives letting agents and property managers one clear route from instruction to tenant contact, attendance, diagnosis, approval and completion. When repair is not economical, we can also support replacement and installation.

Discuss your requirements →Call 01233 222535
Built around property-management workflows

Your team instructs the job. We manage the appliance process.

Send the property address, tenant details, appliance information, reported fault, your job or property reference and any approval limit. PrimeFix can then contact the tenant directly to arrange a suitable attendance, reducing the need for your property team to act as a go-between.

After attendance, the job can move to a clear next step: completed repair, approval-required quotation, awaiting parts, or a replacement recommendation where repair is not economical. The aim is to keep the instruction, attendance outcome and next action easy to follow.

Domestic appliances in a managed residential development
Where we add value

Designed for managed-property appliance jobs.

Reduce tenant chasing

We can arrange access with the tenant or nominated property contact after instruction, keeping routine appointment coordination away from your desk.

Keep approvals controlled

Provide an approval limit with the instruction. If additional work exceeds that limit, the job can be returned for approval before it proceeds.

Keep a useful record

Property references, appliance details, reported fault, attendance outcome and next action can stay connected to the same job.

Typical workflow

From instruction to a recorded outcome.

01

Send the property, tenant, appliance and approval details

02

PrimeFix contacts the tenant and coordinates attendance

03

The engineer diagnoses, repairs where authorised, or records the next action

04

Your team receives the outcome, quote or replacement route

Typical requirements

Domestic appliance work PrimeFix Trade can support

Washing machine and dishwasher faults
Electric ovens and cookers
Tumble dryers and washer dryers
Fridges and freezers
Integrated appliance faults and replacements
Repair-versus-replace recommendations
Replacement appliance supply
Installation, removal and recycling support
Common questions

For letting and property-management teams

Can you contact the tenant directly?

Yes. Provide the tenant details with the instruction and PrimeFix can coordinate access directly where required.

Can we give you an approval limit?

Yes. An approval limit can be recorded so larger additional work is returned to the responsible contact for approval.

What if the appliance is beyond economical repair?

We can provide a practical replacement route and support supply and installation when the replacement is approved.

Can you work with our own job references?

Yes. Agency, property, purchase-order or work-order references can be attached to the instruction so the job is easier to reconcile.

PrimeFix Trade

Explore related support

Landlords & Build-to-RentHousing Providers & CharitiesCare & Supported LivingIntegrated Appliance InstallationReplacement InstallationRemoval & Recycling

Need a dependable appliance route for managed properties?

Send PrimeFix Trade your requirements and we can discuss how instructions, tenant contact and approvals should work for your team.

Work with PrimeFix Trade →